GROUPS SPECIALIST - NIGHT SHIFT

Salary
R 22,755 increasing to R 23,865 per month from 1 January 2023, including night shift allowance

Total package
Basic salary including night shift allowance plus travel allowance, non-contributory pension scheme (6% contribution from the company), 13th month payment, health insurance and potential travel to the UK.

Contract
Permanent

Location
Cape Town, South Africa

Shift pattern
15:00 to midnight (including a one hour unpaid lunch break), Monday to Friday. You will also cover one Saturday and one Sunday in every four week period with a weekday off to compensate for this.

You’ll want to know about the department that our role is in…

Our tight-knit Groups Support team are our service smashers, delivering outstanding service to our partners in the UK and North America by phone or email. With a specialist customer base including schools, tour operators, VIPs and more, they’re the absolute pros when it comes to handling complex bookings with a problem-solving mindset that allows us to deliver the legendary service we’re known for.

The role:

As our front-line support, our Groups Specialists provide friendly and efficient service to travel organisations or direct consumers via phone, email and online. By selling and servicing bookings, Groups Specialists must understand customer needs to advise effective solutions and work with the Team Leader to drive sales, hit budgets and deliver profits – all within airline deadlines and terms & conditions.

Tasks & responsibilities include:

  • Monitor and action all email & telephone requests for bookings
  • Use a GDS (eg. Amadeus) to:
    • Check availability
    • Price flight itineraries (manual & CAT35)
    • Make bookings
    • Reserve seating
    • Issue tickets
    • Amend/ refund bookings
    • Read booking ‘queues’
  • Constructing nett fares
  • Make sound commercial decisions on margins & pricing on a booking by booking basis
  • Work on own initiative without constant supervision
  • Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
  • Develop a good understanding of the market and competition
  • Form close ties with staff within airline partners to strengthen relationships

The successful candidate will:

  • Thrive on delivering an excellent experience with exceptional customer service skills
  • Be a committed, enthusiastic and supportive team member
  • Deliver an efficient and professional service to internal and external customers
  • Maintain high levels of accuracy
  • Work in a positive, proactive and determined manner

Don’t worry – we’d love it if you’re experienced in travel, but full training is provided if you’re new to the industry!

Apply now

About the Travel Innovation Group

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.

So what exactly do we do? It all began with our boutique service and market-leading tech, connecting the travel trade with the world’s leading airlines and most recognisable travel brands. Thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. What can we say – we’ve always been innovators at heart!

Our offices, people and partners now span the globe, but the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to work with us, succeed with us and grow with us.