PARTNERSHIP EXECUTIVE (ENGAGEMENT TEAM)

Salary
R15,000 increasing to R15,237 from 1 January 2023

Total package
Basic salary plus non-contributory pension scheme (6% contribution from the company), 13th month payment, health insurance and potential travel to the UK

Contract
Permanent

Location
Cape Town, South Africa

Shift pattern
09:00 – 18:00, Monday – Friday

You’ll want to know about the department that our role is in…

Partnerships are the go-getters of our set-ups, sourcing new business and managing client relationships. They love finding what makes their customer tick. One week they might be attending World Travel Market, the next they’re working on a business case to take their client’s business to the next level with us, then after that they may be accompanying clients on a fam trip to the Indian Ocean.

The department operates between the hours of 09:00 and 18:00, Monday to Friday. The breakdown of your normal hours of work will be by agreement with your manager.

The role:

We are currently seeking a dynamic individual to join our growing Partnerships team. If you’ve got a successful track record of building client relationships and know what it takes to provide legendary service, then this role is for you. You’ll be playing a key part in our next stage of growth, and we are looking for a tenacious individual who can drive this forward with us.

This is an entry level role within the team, and we are looking for someone to engage with a large database of accounts and provide office-based consultation. Through strategic phone calls and virtual meetings, we want you to build relationships and deliver key messages ensuring our customers have your full attention.

Tasks & responsibilities include:

  • Proactively contacting a high-volume, existing account base to establish, build and maintain relationships via phone & video
  • Achievement of weekly KPI’s and performance metrics relevant to business requirements i.e. telephone meetings, contact rate, retention
  • Deliver new Travel Innovation Group initiatives to customers
  • Develops trusted relationships with customers to ensure competitive advantage, after developing a thorough understanding of their needs and requirements
  • Understand the company strategy and be able to translate this to our customers to achieve overall sales objectives
  • Be able to explain our brand story and ethos to sell our products and services along with any new product developments (internal and externally derived)
  • Maintain accurate and comprehensive records on customers and sales activities within our CRM system

The successful candidate will:

  • Ideally have experience in a client relationship or customer service role from a professional or contact centre background
  • Have effective time management skills with the ability to multi-task
  • Communicate effectively, with the ability to influence people both internally and externally
  • Experience of working within the travel industry a bonus but not essential
  • Manage customer expectations and deliver excellent service
  • Actively exhibit a growth mindset and a willingness to learn, develop and respond to feedback
Apply now

About the Travel Innovation Group

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.

So what exactly do we do? It all began with our boutique service and market-leading tech, connecting the travel trade with the world’s leading airlines and most recognisable travel brands. Thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. What can we say – we’ve always been innovators at heart!

Our offices, people and partners now span the globe, but the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to work with us, succeed with us and grow with us.