FLIGHTS SOLUTION SPECIALIST

Total package
£23,000 – £25,000 DOE, plus bonus and pension contribution.

Contract
Permanent

Location
Cheshire Oaks, UK

Shift pattern
37.5 hours per week between 09:00 – 17:30, Monday – Friday.

You’ll want to know about the department that our role is in…

Straddling the Flights and Finance teams, this role is uniquely placed as a core touchpoint in liaising between Finance, Customer Support, Commercial and Systems. They’re investigators of issues, with a problem-solving mindset to bring solutions to complex ticketing issues – nothing gets past them!

The department operates between the hours of 09:00 and 17:30, Monday to Friday. The breakdown of your normal hours of work will be by agreement with your manager.

The role:

The Flights Admin team is pivotal within the business and forms a proactive link between Finance and other departments such as Customer Service, Commercial and Systems. The role is perfect for an individual with an inquisitive mind and a desire for problem solving to investigate any issues, resolving where able or suggesting a fix that can be put into place.

Tasks & responsibilities include:

  • Managing the daily check process to ensure all tickets are reflected correctly and any issues are identified
  • Prioritise and investigate issues, work to identify the issue and resolve where possible
  • Provide a link between finance and other departments within the Group to ensure the correct allocation / recognition of tickets issued
  • Identify any system issues and work with the relevant departments to propose a fix or a workaround to ensure the issue is resolved
  • Help in the production of management information to understand outstanding issues, reasons for these issues and how these issues are being resolved

The successful candidate will have:

  • GDS knowledge is highly beneficial
  • A good knowledge of Excel
  • Analytical thinking
  • Problem solving skills in order to identify and define problems
  • A general understanding of Finance processes and BSP knowledge is also beneficial but not essential, as training will be provided
  • Capacity to adapt short-term change to deal with unexpected problems or tasks efficiently
  • The ability to prioritise and work to key deadlines
  • Good numeric skills for resolution and understanding of errors
  • Strong communication skills for resolution and understanding of errors
Apply now

About the Travel Innovation Group

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.

So what exactly do we do? It all began with our boutique service and market-leading tech, connecting the travel trade with the world’s leading airlines and most recognisable travel brands. Thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. What can we say – we’ve always been innovators at heart!

Our offices, people and partners now span the globe, but the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to work with us, succeed with us and grow with us.