GROUPS SPECIALIST - LATE SHIFT

Salary
£23,824.15 increasing to £24,985.45 from 1 January 2023, including unsocial hours shift allowance.

Total package
£27,483 from 1 January 2023 including shift allowance, bonus and pension contribution.

Contract
Permanent

Location
Cheshire Oaks, UK

Shift pattern
37.5 hours per week on a rota basis between 13:00 – midnight, Monday – Friday.

You’ll want to know about the department that our role is in…

Our tight-knit Groups Support team are our service smashers, delivering outstanding service to our partners in the UK and North America by phone or email. With a specialist customer base including schools, tour operators, VIPs and more, they’re the absolute pros when it comes to handling complex bookings with a problem-solving mindset that allows us to deliver the legendary service we’re known for.

Typical shifts in this department are 13:00 – 21:30 and 15:30 – 00:00 on a rota basis.

The role:

By offering a specialist service to travel organisations or direct consumers for groups of 10 or more passengers, Groups Specialists must deliver exceptional support by phone, email or online thus helping to drive sales, hit budgets and deliver profits. It’s all about having a keen eye for detail and the willingness to learn, as Groups Specialists should understand complex flight needs, different airline routes and terms & conditions to advise the best solutions for each group.

Tasks & responsibilities include:

  • Monitor and action all email & telephone requests for bookings
  • Use a GDS (e.g. Amadeus) to:
    • Check availability
    • Price flight itineraries
    • Make & Ticket bookings
    • Action Post ticket amendments
  • Use industry knowledge and initiative to choose best airlines to approach to meet the groups requirements
  • Make sound commercial decisions on margins & pricing on a booking by booking basis
  • Work on own initiative without constant supervision
  • Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
  • Develop a good understanding of the market and competition
  • Form close ties with staff within airline partners to strengthen relationships

The successful candidate will:

  • Thrive on delivering an excellent experience with exceptional customer service skills
  • Be a committed, enthusiastic and supportive team member
  • Deliver an efficient and professional service to internal and external customers
  • Maintain high levels of accuracy
  • Work in a positive, proactive and determined manner

Don’t worry – we’d love it if you’re experienced in travel, but full training is provided if you’re new to the industry!

Apply now

About the Travel Innovation Group

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.

So what exactly do we do? It all began with our boutique service and market-leading tech, connecting the travel trade with the world’s leading airlines and most recognisable travel brands. Thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. What can we say – we’ve always been innovators at heart!

Our offices, people and partners now span the globe, but the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to work with us, succeed with us and grow with us.