You’ll want to know about the department that our role is in…
Our Travel Innovation Group Training Academy is the beating heart of our colleague experience. From welcoming new starters to investing in long standing team members, we ensure all our people have an opportunity to grow. By combining bespoke digital content with fun and interactive face to face sessions, we’re passionate about equipping our teams with the skills they need to succeed.
This department operates between the hours of 08:00 and 19:00, Monday to Friday. The breakdown of your normal hours will be in agreement with your manager.
The role:
As we build the team, we are looking for individuals who welcome the opportunity to shape L&D at Travel Innovation Group. We are looking for an experienced and dynamic L&D professional to manage our internal LMS and create and maintain internal process documentation.
Tasks & responsibilities include:
Management of Learning Management System
- Course creation using text, video & graphical content
- Course curation utilising third party digital content to deliver an impactful learning experience
- Work with company trainers to ensure LMS content complements face to face training and delivers against learning outcomes
Creation and curation of internal Knowledge Base
- Create an internal Knowledge Base for key processes
- Help to shape and work within defined systems, processes, templates and writing style
- Responsible for Knowledge Base reputation ensuring it is synonymous with useful in the moment advice and reduces dependency on colleagues and team leads to provide direction
Across both systems:
- Identify content gaps and work with SMEs to ensure content is accurate and up to date
- Work closely with tech teams to co-ordinate content updates as part of system releases
- Ensure new products and services are supported by strong digital training content pre-launch
- Use learner feedback to improve content
- Support the business to maximise engagement
- Continually explore new opportunities to further enhance our digital training offering
The successful candidate will have:
- A good understanding of LMS systems
- Experience using authoring tools such as Articulate 360 (Studio and Rise)
- A minimum of 2-3 years working in an L&D team developing e-learning resources
- Strong attentional to detail
- Ability to challenge stakeholders to ensure content of a high quality and meets business needs
- Strong written and verbal communication skills
