PARTNERSHIP EXECUTIVE - ENGAGEMENT TEAM

Salary
£20,374 increasing to £21,367 from 1 January 2023.

Total package
£24,785 from 1 January 2023 including bonus and pension contribution.

Contract
Permanent

Location
Cheshire Oaks, UK

Shift pattern
37.5 hours per week between 09:00 – 17:30, Monday – Friday.

You’ll want to know about the department that our role is in…

Partnerships are the go-getters of our set-ups, sourcing new business and managing client relationships. They love finding what makes their customer tick. One week they might be attending World Travel Market, the next they’re working on a business case to take their client’s business to the next level with us, then after that they may be accompanying clients on a fam trip to the Indian Ocean.

The role:

We are currently seeking a dynamic individual to join our growing Partnerships team. If you’ve got a successful track record of building client relationships and know what it takes to provide legendary service, then this role is for you. You’ll be playing a key part in our next stage of growth, and we are looking for a tenacious individual who can drive this forward with us.

This is an entry level role within the team, and we are looking for someone to engage with a large database of accounts and provide office-based consultation. Through strategic phone calls and virtual meetings, we want you to build relationships and deliver key messages ensuring our customers have your full attention.

Tasks & responsibilities include:

  • Proactively contacting a high-volume, existing account base to establish, build and maintain relationships via phone & video
  • Achieving of weekly KPI’s and performance metrics relevant to business requirements i.e. telephone meetings, contact rate, retention
  • Delivering new Travel Innovation Group initiatives to customers
  • Developing trusted relationships with customers to ensure competitive advantage, after developing a thorough understanding of their needs and requirements
  • Understanding the company strategy and be able to translate this to our customers to achieve overall sales objectives
  • Explaining our brand story and ethos to sell our products and services along with any new product developments (internal and externally derived)
  • Maintaining accurate and comprehensive records on customers and sales activities within our CRM system

The successful candidate will have:

  • Ideally have in a client relationship or customer service role from a professional or contact-centre background
  • Effective time management skills with the ability to multi-task
  • Effective communication skills, with the ability to influence people both internally and externally
  • Experience of working within the travel industry a bonus but not essential
  • Ability to manage customer expectations and deliver excellent service
  • Actively exhibits a growth mindset and a willingness to learn, develop and respond to feedback
Apply now

About the Travel Innovation Group

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.

So what exactly do we do? It all began with our boutique service and market-leading tech, connecting the travel trade with the world’s leading airlines and most recognisable travel brands. Thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. What can we say – we’ve always been innovators at heart!

Our offices, people and partners now span the globe, but the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to work with us, succeed with us and grow with us.