You’ll want to know about the department that our role is in…

Our Systems team are the gateway between our client facing brands and our development company Calrom. Responsible for coordinating bug fixes, test plans, system releases; they ensure both our bespoke travel systems and integrations are running seamlessly.

The role:

Delivery of high-quality system updates and enhancements through detailed QA testing is the name of the game! This Product Support role will ensure our products, applications and systems are working as expected, with the team member providing support as a subject matter expert on internal & GDS systems.

Tasks & responsibilities include:

• Designing, creating and executing manual testing plans in conjunction with our Product Manager
• Designing test cases for automation, working with the Automated Test & Release Team
• Proactively testing systems for accuracy, speed and up to date information
• Completing User Acceptance Testing on system releases, new functionality, and whole System quality assurance for Live rollout
• Reporting and following issues through to resolution in conjunction with system development teams using tracking software
• Scoping and documenting system enhancements and new functionality
• Communicating system fixes internally/externally as required
• Suggesting ways to increase system usage, and reduce off-line activity
• Reporting and following up on third party issues
• Assisting Sales team maintaining CRM with mass data uploads and CRM modification
• Using native GDS for investigation and testing of systems issues and enhancements
• Reading XML requests and responses for investigation and testing of systems issues and enhancements
• Triaging cases internally between developers and other departments within the business
• Training internal users and creating user manuals for new or improved systems

The successful candidate will:

• Ideally have knowledge of nett airline fares & rules, groups airfares & rules or booking & pricing via GDS (however training will be provided!)
• Be comfortable reading XML requests and responses (although we’ll provide training here too)
• Deliver an efficient and professional service to TIG’s internal and external customers
• Maintain systems to ensure quality control
• Be commercially astute with a strong customer service ethic
• Maintain high levels of accuracy with great time management skills
• A good knowledge of Outlook, Excel and Word
• Be a committed, enthusiastic, and supportive team member
• Aim to “self-learn / develop” skills and understanding of industry practices