Total package
£29,000 plus bonus and additional benefits


Cheshire Oaks, UK

Shift pattern
37.5 hours per week between 09:00 – 17:30, Monday – Friday.

You’ll want to know about the department that our role is in…

Partnerships are the go-getters of our set-ups, sourcing new business and managing client relationships. They love finding what makes their customer tick. One week they might be attending World Travel Market, the next they’re working on a business case to take their client’s business to the next level with us, then after that they may be accompanying clients on a fam trip to the Indian Ocean.

The role:

We are looking for a Relationship Manager to build and preserve trusting relationships with our key partners. We’ll rely on you to find ways to outperform our competition and maintain our company’s values. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams, and build rapport with our customers. We also expect you to be a strategic thinker with an analytical mind, and strong negotiating skills.

Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long term. You will resolve any issues that arise to ensure our partners are satisfied with our services, and will be able to grasp our partners needs and brainstorm ways to fulfil them.

If you also have a background in project/relationship management and knowledge of our industry, we’d like to meet you. Your goal will be to help us safeguard our revenue and retain our relationships with our partners.

The successful candidate will have:

  • Proven experience as a Client Relations Manager or Relationship Manager.
  • A proven track record of meeting and exceeding targets.
  • Background in customer service; travel industry knowledge is a plus.
  • Experience tracking relevant SLAs (e.g., customer feedback, conversion).
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g., Dynamics 356).
  • A customer-oriented attitude, excellent communication, and negotiation skills.
  • Problem-solving attitude.
  • Confidence attending trade events to reinforce relationship between us and our partners.
  • The ability to report on KPI’s including conversion rates, as well as reporting on agent feedback from a reservation and a relationship point of view.
  • Support on live and pre-recorded partner webinars.
  • Confidence in presenting and creating presentations, often to a wide audience.
  • Reporting to senior leadership team on partner updates.
  • Social media savvy
  • Event management skills.
Apply now

About the Travel Innovation Group

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.

So what exactly do we do? It all began with our boutique service and market-leading tech, connecting the travel trade with the world’s leading airlines and most recognisable travel brands. Thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. What can we say – we’ve always been innovators at heart!

Our offices, people and partners now span the globe, but the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to work with us, succeed with us and grow with us.