You’ll want to know about the department that our role is in…

Our Systems team are the gateway between our client facing brands and our development company Calrom. Responsible for coordinating bug fixes, test plans, system releases; they ensure both our bespoke travel systems and integrations are running seamlessly.

The role:

The Junior Product Support role will deliver high quality system updates and enhancements through detailed testing, ensuring our products, applications and systems are working as expected. It’s also a fantastic opportunity to provide support and be recognised as a subject matter expert on internal systems and GDS systems, with full training provided.

Tasks & responsibilities include:

• To design, create and execute manual testing plans in conjunction with our Product Manager
• To design test cases for automation, working with the Automated Test & Release Team
• Proactively test systems for accuracy, speed and up to date information
• Complete User Acceptance Testing on system releases, new functionality, and whole System quality assurance for Live rollout
• Report and follow issues through to resolution in conjunction with system development teams using tracking software
• Scope and document system enhancements and new functionality
• Communicate system fixes internally/externally as required
• Suggest ways to increase system usage, and reduce off-line activity
• Report and follow up on third party issues
• Assist Sales team maintaining CRM with mass data uploads and CRM modification
• Use native GDS for investigation and testing of systems issues and enhancements (full training provided)
• Read XML requests and responses for investigation and testing of systems issues and enhancements (full training provided)
• Triage cases internally between developers and other departments within the business
• Training internal users and creating user manuals for new or improved systems

The successful candidate will:

• Have a strong customer service ethic to deliver an efficient and professional service to TIG’s internal and external customers
• Have a good knowledge of Outlook, Excel and Word
• Prioritise high levels of accuracy and time management
• Be a committed, enthusiastic, and supportive team member
• Compile accurate business letters/reports as required
• Assist other departments when and where necessary to ensure business continuity and minimum standard performance
• Maintain systems to ensure quality control
• Strive to continuously improve the quality (presentation, accuracy and coverage) of information relevant to the business
• Aim to “self-learn / develop” skills and understanding of industry practices, procedures and policies that would impact on Aviate
• Be aware of company’s goals and aims and strive to achieve at every opportunity