You’ll want to know about the department that our role is in…

The role of Flights Admin is pivotal within the business and forms a proactive link between Finance and the other departments within the Group ie. Customer Support, Commercial and Systems.

The Flights Admin team are responsible for ensuring that all ticketed bookings across both Lime and Aviate are captured and reflected correctly.

The role:

The role requires an individual with an inquisitive mind and a desire for problem solving to investigate any issues and resolve where able or to suggest/identify a fix that can be put into place to resolve.

Communication skills are key to this role as there’ll be constant dialogue with other departments, whether it be to discuss a training issue with Customer Support or a fix with the Systems team.

Where errors have been made or there is an opportunity to reclaim monies from the Airlines/Customers, the Flights Admin team are proactive in managing these processes to ensure that any write-offs are kept to a minimum.

Tasks & responsibilities include:

• Complete Daily Checks across both Lime and Aviate
• Assist the Finance Department in understanding differences on their Purchase Ledgers, identifying errors, rectifying and resolving where necessary
• Use our systems to ensure all bookings are invoiced correctly where Customer Support have been unable to action
• Ensure daily timeframes are managed effectively enabling other departments to complete their daily tasks
• Manage refunds received through various payment methods, logging details and processing on our inhouse systems
• Identify possible system issues and take necessary action to ensure we can work around these issues to avoid potential disruptions across the business
• Identify knowledge gaps and development opportunities to enable relevant Team Leaders to feed back to their staff
• Update Finance with all information needed to resolve temporary difference relating to any losses received through airline fines and ticketing errors
• Support other Departments across the business for any ad hoc issues that arise or investigative work that needs to be actioned

The successful candidate will:

• Have good communication skills (essential)
• Be a committed, enthusiastic, and supportive team member
• Have good organisational skills – able to prioritise and work to key deadlines
• Maintain high levels of accuracy with good numeric skills
• Like problem solving – have the ability to identify, define and resolve problems
• Work in a positive, proactive, and determined manner
• Be comfortable to adapt to short term change and deal with unexpected problems or tasks effectively
• Have the ability to work using their own initiative without constant supervision
• Have proven experience of using Excel
• GDS knowledge would be a benefit
• Travel experience is helpful but not essential