You’ll want to know about the department that our role is in…

This role sits within Groups, a tight-knit team delivering outstanding service across multiple channels to our partners in the UK and North America. With complex bookings and a specialist customer base, every day brings a fresh challenge but solving them is what we do best!

To support your personal development, the team and wider company is dedicated to providing plenty of training opportunities, helping team members to flourish in their roles.

The role

You’ll be responsible for delivering an exceptional reservations experience through management of a portfolio of clients, with the aim to drive sales and hit targets.

Tasks & responsibilities include:

• Developing trusted relationships with a portfolio of customers to ensure competitive advantage, after developing a thorough understanding of key customer needs and requirements.
• Servicing all enquiries & bookings to a high standard, ensuring that internal SLAs are met.
• Maintaining and improving administration processes, along with following all current company policies and procedures to meet the highest possible standards.
• Maintaining appropriate records on clients and sales activities within our systems.
• Attending internal meetings and feedback relevant intel to the team.
• Meeting deadlines efficiently along with managing schedules.
• Providing monthly performance reports to both the Partnership Team and the Reservations Manager/Team Leader/Senior on each of your portfolios when applicable.
• Working closely with your Senior to be able to feedback any problems with agents, processes, or staff members.
• Taking on extra responsibilities and be able to deputise for the Senior Sales Specialist in their absence.
• Proactively suggesting improvements that would lead to efficiencies or increased revenues.
• Working cross-functionally with other teams, in particular the Partnerships Team to share knowledge & best practices.

We think you’ll be a great fit if you:

• Ideally have travel industry experience, particularly within a Flights or Groups department.
• Ideally have knowledge of airline GDS.
• Are commercially astute with a strong customer service ethic.
• Have a good knowledge of Microsoft Excel & Word.
• Maintain high levels of accuracy with great time management skills.
• Aim to ‘self-learn/develop’ skills and understanding of industry practices.
• Are flexible with regards to travel and working patterns as and when required to support the team and business needs (may involve overseas travel).