Flights Specialist


Saint Michael, Barbados

Shift pattern
The office operates between the hours of 09:00 and midnight (on split shift patterns 09:00 – 18:00 & 15:00 – midnight), Monday to Friday. You will also be contracted to work between 13 and 16 Saturdays or Sundays as a minimum in a year between the hours of 09:00 to 17:30, as part of your contract* This will be paid at our agreed overtime rate. The breakdown of your normal hours of work and shift/rota patterns will be by agreement with your manager.

BBD $37,800 per year

About us and the department this role sits in:

We’re the foundation brand bringing together our three companies, Lime, Calrom & Aviate, all with unique services to the travel trade. This position sits in Lime & Aviate – here’s a little more on each brand’s speciality:

  • Lime are the British Airways experts, providing the airline’s best fares to the travel industry with a number of unique benefits.
  • Aviate was founded in 2009 with the purpose of offering the best flight content to tour operators. They now encompass multiple brands with a broad offering, all with their customers in mind.

This role sits in Flights Support where we deliver standout support to our partners via multiple channels. We’ve got a knack for tech too, using our bespoke systems and GDS’s to create and service bookings effectively.

To support your personal development, the team and wider company is dedicated to providing plenty of training opportunities, helping team members to flourish in their roles.

The role:

As our front-line support, our Flights Specialists provide friendly and efficient service to travel organisations or direct consumers via phone, email and online. By selling and servicing bookings, Flights Specialists must understand customer needs to advise effective solutions and work with the Team Leader to drive sales, hit budgets and deliver profits – all within airline deadlines and terms & conditions.

Tasks & responsibilities include:

  • Monitoring and actioning all email, phone and Help Centre requests for bookings in line with set company service level standards.
  • Using a GDS to check availability and make, manage, ticket and refund bookings.
  • Constructing nett fares from CAT35.
  • Using industry knowledge and initiative to choose best airlines to approach to meet client’s requirements.
  • Making sound commercial decisions on margins & pricing on a booking-by-booking basis.
  • Updating all transactions accurately into the database.
  • Keeping on top of all airline deadlines for deposits, balance payments, names & ticketing.
  • Ensuring payments are received from clients in good time to meet deadlines.
  • Developing a good understanding of the market and competition.
  • Forming close ties with staff within airline partners to strengthen relationships.
  • Be aware of, and work towards, sales targets.

We think you’ll be a great fit if you have:

  • Experience working in the travel industry is ideal but not compulsory.
  • Exceptional customer service skills to deliver efficient and professional service to internal and external customers.
  • Excellent written and verbal communication skills, with a flair for time management, accuracy and organisation.
  • Experience using Microsoft Office applications.
  • A self-motivated team player with the ability to work on your own initiative and make informed decisions – we’d love it if you’re a keen problem solver, creative thinker or can demonstrate commercial acumen.
  • Knowledge of the travel industry, including using a GDS or airline knowledge would be highly beneficial, but training will be provided.
  • Own transportation is essential.

To apply, please submit your CV and covering letter via email.

What you’ll get:

  • Health and Life insurance – coming soon.
  • Social events.
  • Internal training academy to support your learning and personal development.

The Barbados office is not currently open on weekends and therefore you will not be required to work weekends at the moment. This could be implemented at any time and forms part of your contract.