Ticket Protection Scheme (TPS)

We’re dedicated to offering the best protection for the business you place with us. The Travel Innovation Group’s Ticket Protection Scheme is a key part of this.     

Should circumstances result in Airline Failure, our Ticket Protection Scheme (TPS) guarantees to refund fares and taxes in the quickest possible time frame, secure alternative flight arrangements, or repatriating customers with alternative flights if left overseas.

Protection for you and your clients from the moment tickets are issued

Protection for Groups from the moment deposits are paid

Repatriation service should an airline fail whilst your customers are overseas

Alternative flights sourced if customers still wish to travel

Funds returned to you in the quickest possible time

Efficient resolution service following any airline failure



Ticket Protection Scheme is applied within your Group quote to ensure you have the best protection for your customers.

You’ll be covered as soon as a deposit is paid, so your customer’s funds are safe from that initial stage.

Airline categories


Throughout your booking and ticketing journey, you’ll see the ‘TPS included’ or ‘TPS excluded’ icon to show you which airlines are or aren’t covered within the Scheme. Within that cover, airlines are categorised by the following:

Full cover whenever ticketed

(we recommend ticketing as late as possible within the TTL for maximum flexibility).

All airlines not listed in Category B or Category C.

Full cover if ticketed within 14 days of TTL

(If ticketed more than 14 days prior to TTL, then Curtailment and Repatriation cover only).

Airlines: Aeromexico, Avancia, Cathay Pacific, Ethiopian Airlines, EgyptAir, EVA Air Icelandair, Kenya Airways, Malaysia Airlines, Philippine Airlines, WestJet, Wideroe

Excluded from all cover

Airlines: Norwegian, Scandinavian Airlines, Garuda Indonesia, SriLankan Airlines

Terms & conditions apply: 12 March 2024 > 


For previous versions of the terms and conditions including airline categories at the time you created your booking, see our archives: