Vacancy Opening
Groups Executive
Contract: Permanent/ Full Time
Who we are?
We’re the foundation brand bringing together our three companies, Lime, Calrom & Aviate, all with unique services to the travel trade, here’s a little more on each brand’s speciality:
About this Role
As a Groups Executive you will be a part of the dynamic Groups Support team.
Our tight-knit Groups Support team are our service smashers, delivering outstanding service to our partners in the UK and North America by phone or email. With a specialist customer base including schools, tour operators, VIPs and more, they’re the absolute pros when it comes to handling complex bookings with a problem-solving mindset that allows us to deliver the legendary service we’re known for.
The department operates between the hours of 08:00 and midnight, Monday to Friday with the occasional requirement for Saturday and Sunday working. The breakdown of your normal hours of work will be by agreement with your manager.
To support your personal development, the team and wider company is dedicated to providing plenty of training opportunities, helping team members to flourish in their roles.
Shift Pattern:
Contract Package:
Monday – Friday on a rota basis between the hours of 08:00 – 18:00, plus a minimum of 13-16 Saturday or Sundays in a year between 09:00 – 17:30
(paid at 1.5x your hourly rate).
The breakdown of your hours will be in agreement with your manager.
£25,000 per annum plus weekend pay, bonus and additional benefits.
Tasks & responsibilities include:
- To deliver exceptional service to our customers by managing all inquiries and bookings according to company standards. To cultivate in-depth industry knowledge that enables us to provide tailored solutions for group needs.
- Work independently without the need for constant supervision.
- To service all enquiries & bookings to a high standard, ensuring that internal SLAs are met.
- Accurately record all transactions in the database.
- Stay on top of airline deadlines for deposits, balance payments, name submissions, and ticketing.
- Ensure timely receipt of payments from clients to meet deadlines.
- Develop a strong understanding of the market and competitive landscape.
- Follow up on queries via phone or email.
- Build strong relationships with staff at airline partners.
- Stay aware of and work towards achieving sales targets.
- Assist with answering phones in other departments during peak times.
- Make informed commercial decisions regarding margins and pricing for each booking.
We think you’ll be a great fit if you have:
- Experience working in the travel industry, ideally with knowledge of the UK travel market.
- Exceptional customer service skills to deliver efficient and professional service to internal and external customers.
- Excellent written and verbal communication skills, with a flair for time management, accuracy and organisation.
- Experience using Microsoft Office applications.
- A self-motivated team player with the ability to work on your own initiative and make informed decisions – we’d love it if you’re a keen problem solver, creative thinker or can demonstrate commercial acumen.
- Knowledge of the travel industry, including using a GDS or airline knowledge would be highly beneficial, but training will be provided.
What you’ll get
- Annual company bonus in addition to your salary.
- 33 days annual leave and this includes bank holidays.
- 4-month probation period.
- Hybrid working options once passed probation. Agreement will be discussed with your manager.
- 5% matched company pension contribution.
- Modern office with on-site gym and bar so you can enjoy a free drink on a Friday!
- Internal training academy to support your learning and personal development.
- Additional company benefits to support your wellbeing and happiness!
Get to know us more
Take a deeper look into who we are and what we do by visiting Travel Innovation Group